Is there a customer service number ?

1-254-829-1489 ... or you can send an email to Customer Service.

How do I order online ?

Our online orders are placed through PayPal. You can either go to PayPal and set up an account with your credit card information first, OR you can just start shopping and when you click ADD TO CART then PayPal will start automatically.

Russell's never sees your credit card or bank information, but we do see your email address. We NEVER sell email addresses to spam companies--we hate spam, too. We may use your email address to contact you in case we have a question about your order.

 

When I order it only comes up as 1 pound of nuts. How can I get 3 pounds?

Choose 3 as the quantity and you will receive 3 one-pound bags or trays of nuts.

 

Why can't I order 1/2 of a pound of candy or nuts?

There's two good reasons: 1) the cost of shipping outweighs the cost of less than 1 pound of product and, 2) most customers love our unique products SO MUCH that they always order 3 pounds or more to save frequent shipping ! If you live in the area or are driving through Waco, Texas please stop by the store and you can get smaller amounts, BUT-- after one taste you'll be wanting a whole pound! Don't say we didn't warn you :-)

 

What's the difference between cracking and shelling?

Cracking processes the nut to open the shell--the nut meat is not removed. Shelling removes the whole shell from around the nutmeat.

Where is the store location?

10 miles north on Gholson Road (FM 933) from the intersection at Lakeshore Drive in Waco.

There's a problem with the website.

Contact the webmaster. For questions about PayPal, contact them directly.

Why can't most native pecans be fully shelled ?

The size of the nut and the texture of the shell makes it very hard for our shelling equipment to do a good job without harming the nutmeats. Native varieties can be processed a few times and the amount of excess shell reduced a lot. Call or email the store with questions.

Does Russell's come out and harvest pecans at my place?

No, sorry, we can't. But we do have several pieces of equipment like the "Bag-a-Nut" pecan harvester that is a stand-up type pecan harvester. Users have found it very comfortable and efficient to use on many types of ground under trees. Older kids love to work it.

Can Russell's identify the pecan type that I have?

We'd be glad to ! Bring a sample handful to the store or email us a good picture with something like a quarter in the background for scale.